Refund policy

RETURN AND REFUND POLICY
Sizzlin Meat’s Inc.

FOOD PRODUCTS — FINAL SALE
Our sauces, BBQ rubs, dessert sauces, and food gift packs are final sale once shipped. We do not accept change-of-mind returns, exchanges, or refunds for opened or unopened food products, including purchases where you dislike the flavour or heat level.

This does not limit your rights concerning damaged, spoiled, defective, unsafe, incorrect, or misrepresented products, or any remedy required by law.

DAMAGED, INCORRECT, OR DEFECTIVE PRODUCTS
Please contact us promptly through our store’s contact page if there is a problem with your order. Include your order number, a description of the issue, and photographs and the product’s lot or batch number where available.

We will assess the issue and provide an appropriate replacement, refund, or other remedy as required by applicable law. No physical return is required unless we specifically arrange one with you.

Do not consume products you believe are unsafe. Do not mail food products back without contacting us first.

PREORDER CANCELLATIONS AND REFUNDS

Our initial BBQ sauce, BBQ rub and dessert sauce preorders—including individual products and gift packs—may be cancelled before shipment for a full refund through January 4, 2027 at 11:59 p.m. Eastern Standard Time (EST, UTC−5), even if we commit to production earlier.

After that deadline, change-of-mind cancellations stop only once we have also committed the relevant batch to manufacturing and incurred production costs. Otherwise, unshipped products remain eligible for cancellation.

This deadline applies only when disclosed before purchase and confirmed with the order. Without that disclosure and confirmation, unshipped products remain cancellable for a full refund. Orders placed after the deadline require a new deadline disclosed before purchase.

Each portion of a gift pack follows its own disclosed cutoff and production commitment. Shipping the BBQ portion does not end cancellation eligibility for a dessert portion that remains eligible.

Eligible refunds include allocated payments, deposits, applicable taxes and shipping charges for shipments that will no longer occur. No separate cancellation or restocking fee applies.

If we change an advertised dispatch estimate, we will offer cancellation and a refund for affected unshipped products regardless of the cutoff. If we cannot supply a product, we will refund the payments allocated to it.

All mandatory consumer rights remain protected. See our Purchase Options Cancellation Policy for full details. To request cancellation, email Sizzlinmeats@icloud.com with your order number and the products concerned.

REFUND PROCESSING
Refunds will be issued to the original payment method within 10 business days of cancellation or confirmation of a product-related refund, or sooner where required by law. Your payment provider may require additional time to display the credit.

CONSUMER RIGHTS
Nothing in this policy limits your rights or remedies under applicable consumer protection laws.

 

RETURN MAILING ADDRESS
Sizzlin Meat’s Inc.
PO Box 26047 RPO Lundys
Niagara Falls ON L2G 7X2
Canada

Please contact us before sending any return. Only return products when we have specifically arranged a return with you.